Tax help

Need assistance completing your tax return? The Australian Taxation Office (ATO) can help. 

The ATO’s community-based Tax Help program is a free and confidential service open to people earning $70,000 or less each year.  

From mid-July to the end of October, ATO-trained volunteers can help you lodge your return, claim a refund of franking credits, submit a non-lodgment advice or lodge an amendment. They can also help you create a myGov account and link to the ATO.

Tax Help volunteers are available in person at Tax Help centres across Australia, online and by phone, so you can get help no matter where you are located.

How to receive Tax Help

Step 1: Ensure that you are eligible for Tax Help by reading the criteria above.

Step 2: Book an appointment online or in-person with your Tax Help volunteer.

Book your appointment via our online booking calendar.

Step 3: Prepare all the relevant information and documents you need to bring prior to your appointment


For information on eligibility and documentation required, please click on the following link www.ato.gov.au

Please ensure you attend your appointment on time. And if you are unable to attend an appointment, please contact Student Assist via email studentassist@murdochguild.com.au

Eligibility

You are eligible for Tax Help if your income is around $70,000 or less for the income year and you didn’t:

  • work as a contractor – for example, a contract cleaner, taxi or uber driver
  • run a business, including as a sole trader
  • have partnership or trust matters
  • sell shares or an investment property
  • own a rental property
  • have capital gains tax (CGT)
  • receive royalties
  • receive distributions from a trust, other than a managed fund
  • receive foreign income, that is not a foreign pension or annuity.

How to receive Tax Help

Step 1: Ensure that you are eligible for Tax Help by reading the criteria above.

Step 2: Book an appointment online or in-person with your Tax Help volunteer.

Book your appointment via our online booking calendar.

Step 3: Prepare all the relevant information and documents you need to bring prior to your appointment, including:

  • your myGov username or email you use for myGov and password – if you are unable to locate or remember your myGov sign in details, or don’t have a myGov account, our volunteers can help
  • your mobile phone to receive your myGov SMS security code
  • your bank account details (BSB and account number)
  • your tax file number (TFN)
  • an original or amended notice of assessment from any one of the last five years
  • income statements or payments summaries from all sources
  • all your receipts for gifts, donations and work-related expenses
  • details of any child support payments made
  • details of your spouse’s (married or de-facto) taxable income or a reasonable estimate if you had a spouse at any time during the financial year

If you had a spouse (married or de-facto) at any time during the financial year, you would also need to bring details of your spouse’s taxable income.

Step 4: Attend your appointment where our volunteer will help you prepare your tax return and provide tax advice.

Please visit ATO Tax Help online for further information and support.

Contact Student Assist

Murdoch Guild’s Student Assist officers are impartial, objective and ready to listen to your needs. For further enquiries, you can contact us at studentassist@murdochguild.com.au