SmartRider

The Murdoch Guild Kiosk and second hand bookstore are authorised Transperth retail outlets where you can purchase new SmartRiders and add value to existing cards. We are also the primary outlet for the sale of tertiary concession SmartRiders for students studying full time at Murdoch University.

If you are studying at our Mandurah campus Sir Walter Murdoch cafe Mandurah is your authorised Transperth retail outlet.

To purchase a tertiary concession SmartRider, you must;

  • Present a currently valid Murdoch University student ID card and
  • Be currently enrolled in at least 9 points of study (typically 3 or more units in a single semester)

If you meet the above criteria, you are able to purchase a tertiary concession SmartRider for $15.00, which includes $10.00 in credit that you can start using immediately. Your card will be ready for immediate use but must be registered with MyInfo within 7 days of purchasing to continue receiving concession for the remainder of your study. Our staff will provide you with an instruction sheet for this process, which is also described in the section below.

Unfortunately, students enrolled in less than 9 points of study (part-time students) are not eligible for tertiary student concession. This includes those studying 1 or 2 units in any semester (normal, tri- or summer/winter semester) or post-graduate students studying part-time. This also includes students who have temporarily enrolled in less than 9 points and are intending to enrol in further units at a later stage.

Please note that Murdoch University students are not required to complete the green Application for Metropolitan Tertiary SmartRider form.

Registering Your SmartRider on MyInfo

If you have an existing SmartRider and are currently enrolled in at least 9 points of study at Murdoch University, you are eligible to convert your card to a tertiary concession SmartRider. This can be done online by logging into you MyInfo account, accessing the ‘Self Enrolment Steps’ > ‘Services’ > typing in your 9 digit SmartRider serial number into the relevant box and clicking ‘submit’. You should also use your card 2 or 3 days after completing your registration to ensure the information is communicated to your SmartRider effectively.

Mandurah Campus Students

Students who are eligible for concession but enrolled at Mandurah campus and are unable to purchase a new SmartRider directly from The Guild Shop may purchase their cards over the phone. Please call us on (08) 9360 6776 and have your student number and a credit/debit card number handy. We will then post your card out for collection from the Mandurah student admin.

Alternatively, you may purchase a standard SmartRider from any other Transperth retail outlet and convert it to a tertiary concession by registering it on MyInfo as described above.

Rockingham Campus Students (OnTrack)

OnTrack students studying at Rockingham campus may purchase their cards over the phone. Please call us on (08) 9360 6776 and have your student number and a credit/debit card number handy. We will then post your card out to Rockingham campus for collection from you tutors.

Alternatively, you may purchase a standard SmartRider from any other Transperth retail outlet and convert it to a tertiary concession by registering it on MyInfo as described above.

Standard SmartRiders

The Guild Shop also sells standard (Adult) SmartRiders, designed for those ineligible for a concession, such as part-time students, interstate visiting students or Murdoch University Staff. Standard SmartRiders are $20.00 up front, which includes $10.00 in existing credit that you can start using immediately. Using the card means you receive a 15% discount on fare prices compared to buying standard tickets.

MIT Students

Students enrolled with the Murdoch Institute of Technology (MIT) may be eligible for tertiary concession. You will need to obtain an Application for Metropolitan Tertiary SmartRider form from MIT, The Guild Shop or online and complete the document. You must then have the form stamped by MIT before bringing your completed form, with your Murdoch student ID card, to The Guild Shop. We are then able to sell you a SmartRider with an existing concession or activate your concession on an existing card.

Post-Graduate/Research Students

As with undergraduate students, only those currently enrolled full time are eligible for tertiary concession. If you are studying full time, you may purchase a tertiary concession SmartRider for $15.00, which includes $10.00 credit. If you have an existing SmartRider, you must register your card through MyInfo. If you are still experiencing difficulties, we recommend you contact the Student Centre to ensure your enrollment reflects the fact that you are studying full time, as often a manual override to full time status is required. If you are still experiencing difficulties, please contact The Guild Shop.

Other Types of Concession

You can also lodge forms for Autoload requests and pensioner, disability or Health Care Card concessions. For these types of concession, you are required to complete an Application for a Concession SmartRider form, which can be obtained from The Guild Shop or downloaded online.

You will need to complete the form and present proof of you concession entitlement (such as a Health Care or pensioner card with a valid CRN). We are then able to activate your concession on an existing card or you may purchase a new card with your concession for $15.00, which includes $10.00 in credit which you can start using immediately.

Additional Services

Please be aware that as a retail outlet for Transperth, The Guild Shop is not able to:

  • Cancel or hotlist lost or unused SmartRiders
  • Perform balance transfers between cards
  • Reimburse card holders for incorrectly charged fees
  • Reinstate tertiary concession for existing cards
  • Perform changes to autoload accounts

Please ensure you contact Transperth directly for the above requests.

Unfortunately, The Guild Shop is also unable to provide student concession for primary or secondary students. Please visit the Transperth website for more information on these types of concession

Troubleshooting

I am a returning or existing student and have lost my concession from my SmartRider.

In most cases, students lose their concession as they no longer fulfill the requirement of being currently enrolled in 9 points of study or more (full time load). You should ensure that you are in fact fully enrolled in at least 3 units at the present time. For example, you will not be currently eligible for concession if you are only enrolled in 1 unit but planning to enrol in additional units later on. You will need to register your SmartRider number through MyInfo once you have completed enrollment to obtain concession.

If you are enrolled in 9 points of study or more, we recommend you try registering your card through MyInfo again, ensuring you use your card 2 or 3 days after doing so. If you are still experiencing difficulties obtaining concession, please contact The Guild Shop.

I have an existing SmartRider from another institution/high school but it’s going to expire.

The expiry date listed on your card only refers to a type of concession you would have been previously receiving. You can save yourself the cost of purchasing a new card by simply registering your SmartRider through MyInfo as described above, which will convert your card to a tertiary student concession.