Retail Sales Training

Retail Sales Training

This program is a highly interactive and takes a hands-on approach to learning and practicing the key employability skills required in the workplace. Participants will undertake a number of integrated activities in a fun and supportive environment that will help them negotiate the big bad world of workplace culture. Each participant will receive materials of the workshop content and a Statement of Attendance for their resume.

Cost: $49 Murdoch Guild Members*/ $99 Non-Members

Location: Each session will be held in a classroom (see below) at 90 South St, Murdoch WA 6150

Duration: 3 hours

Learning Outcomes: The course will cover areas relevant for effectively working within a retail role in WA. You can expect to learn how to-

  • Greet constructively & create warmth and openness
  • Develop trust and rapport
  • Use active listening techniques
  • Control the sale and lead the customer to becoming a buyer
  • Understand and use sales psychology
  • Identify cross selling and upselling opportunities
  • Close the sale without being pushy

Requirements: Notepad and pen

Semester 2, 2017, Retails Training Dates

Day Date Time Room
Thursday 31st August 9am-12pm 513.2.003
Thursday 14th September 9am-12pm 245.3.040
Thursday 28th September 9am-12pm 513.2.003
TBC TBC 9am-12pm TBC
TBC TBC 9am-12pm TBC

*Subsidised by SSAF

Retail Sales Training Registration